Privacy policy
Privacy Policy
This Privacy Policy describes how Vellodya (the “Site”, “we”, “us”, or “our”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.
CONTACT
If, after reading this policy, you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:
COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual as “personal information.”
Below you will find more information about what personal information we collect and why.
Device Information
Purpose of collection:
To ensure the website loads correctly for you and to perform analytics on website usage in order to optimize our services.
Collection source:
Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
Disclosure for commercial purposes:
Shared with our platform provider Shopify.
Personal information collected:
-
Web browser version
-
IP address
-
Time zone
-
Cookie information
-
Websites or products you view
-
Search terms
-
How you interact with the website
Order Information
Purpose of collection:
-
To provide products or services to you
-
To process your payment information
-
To arrange shipping
-
To provide invoices and/or order confirmations
-
To communicate with you
-
To screen orders for potential fraud or risk
-
To provide information or advertising related to our products or services (based on your preferences)
Collection source:
Collected directly from you.
Disclosure for commercial purposes:
Shared with our platform provider Shopify.
Personal information collected:
-
Name
-
Billing address
-
Shipping address
-
Payment information (including credit card numbers)
-
Email address
-
Phone number
Customer Support Information
Purpose of collection:
To provide customer assistance.
Collection source:
Collected directly from you.
Personal information collected:
-
Name
-
Email address
-
Order details
-
Any information you provide in your support request
SHARING OF PERSONAL INFORMATION
We share your personal information with service providers to help us provide our services and fulfill our contracts with you.
For example:
We use Shopify to power our online store.
Learn more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy
We may also share your personal information to:
-
Comply with applicable laws and regulations
-
Respond to legal requests (subpoena, search warrant, etc.)
-
Protect our legal rights
BEHAVIORAL ADVERTISING
We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may interest you.
For example, we use Google Analytics to understand how our customers use the website.
More information about Google’s privacy practices:
https://www.google.com/intl/en/policies/privacy/
Disable Google Analytics:
https://tools.google.com/dlpage/gaoptout
You can also opt out of targeted advertising:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads
Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out through the Digital Advertising Alliance:
https://optout.aboutads.info/
USE OF PERSONAL INFORMATION
We use your personal information to provide our services, including:
-
Offering products for sale
-
Processing payments
-
Shipping and fulfilling orders
-
Communicating with you
-
Informing you about new products, services, or offers
LEGAL BASIS (GDPR)
If you reside in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
-
Your consent
-
The performance of a contract
-
Compliance with legal obligations
-
Protection of vital interests
-
Public interest tasks
-
Our legitimate interests (where these do not override your rights)
When you place an order on our website, we will store your personal information unless you request its deletion.
AUTOMATED DECISION-MAKING
If you reside in the EEA, you have the right to object to processing based solely on automated decision-making, including profiling.
Our platform provider Shopify may use limited automated systems to help detect fraud.
Examples include:
-
Temporary blocking of IP addresses linked to repeated failed transactions
-
Temporary blocking of credit cards linked to suspicious IP addresses
These measures are temporary and used only to protect against fraud.
YOUR RIGHTS
GDPR (European Union)
If you live in the EEA, you have the right to:
-
Access your personal data
-
Correct or update your data
-
Request deletion of your data
-
Transfer your data to another service
To exercise these rights, please contact us at:
Your data may be processed in Ireland and transferred outside Europe (including Canada and the United States) for storage and processing.
More information about Shopify GDPR compliance:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA (California)
If you reside in California, you have the right to:
-
Access the personal data we hold about you
-
Request corrections
-
Request deletion of your personal data
To exercise these rights, contact us at:
COOKIES
A cookie is a small piece of information downloaded to your computer or device when you visit our website.
We use different types of cookies, including:
-
Functional cookies
-
Performance cookies
-
Advertising cookies
-
Social media cookies
Cookies improve your browsing experience by remembering your preferences and helping us understand how visitors use our website.